{"id":151,"date":"2026-05-02T13:36:20","date_gmt":"2026-05-02T13:36:20","guid":{"rendered":"https:\/\/fluxyplay.store\/?page_id=151"},"modified":"2026-05-02T13:58:20","modified_gmt":"2026-05-02T13:58:20","slug":"refund-policy","status":"publish","type":"page","link":"http:\/\/fluxyplay.store\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"
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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nFluxyPlay \u2013 Refund Policy<\/title>\r\n<style>\r\n*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\r\n:root {\r\n --orange: #FF6B00;\r\n --orange-light: #FF8C33;\r\n --black: #0A0A0A;\r\n --card: #141414;\r\n --text-muted: #888;\r\n --white: #fff;\r\n}\r\nhtml, body { width: 100%; overflow-x: hidden; }\r\nbody {\r\n font-family: 'DM Sans', sans-serif;\r\n background: var(--black); color: var(--white); min-height: 100vh;\r\n}\r\nbody::before {\r\n content: ''; position: fixed; inset: 0; z-index: 0;\r\n background: radial-gradient(ellipse 80% 50% at 50% -10%, rgba(255,107,0,0.12) 0%, transparent 65%);\r\n pointer-events: none;\r\n}\r\n.wrap { position: relative; z-index: 1; max-width: 720px; margin: 0 auto; padding: 0 20px 80px; }\r\nnav { display: flex; align-items: center; justify-content: space-between; padding: 28px 0 40px; }\r\n.logo-img { width: 140px; height: 52px; object-fit: contain; }\r\n.back-btn { display: flex; align-items: center; gap: 6px; font-size: 13px; color: var(--text-muted); text-decoration: none; transition: color 0.2s; }\r\n.back-btn:hover { color: var(--orange); }\r\n.page-header { margin-bottom: 40px; }\r\n.page-tag { display: inline-flex; align-items: center; background: rgba(255,107,0,0.1); border: 1px solid rgba(255,107,0,0.25); border-radius: 100px; padding: 4px 12px; font-size: 11px; font-weight: 600; color: var(--orange-light); margin-bottom: 14px; letter-spacing: 0.5px; text-transform: uppercase; }\r\n.page-title { font-size: 32px; font-weight: 800; color: var(--white); margin-bottom: 8px; line-height: 1.1; }\r\n.page-date { font-size: 12px; color: var(--text-muted); }\r\n.content-card { background: var(--card); border: 1px solid rgba(255,255,255,0.06); border-radius: 20px; padding: 36px 28px; position: relative; overflow: hidden; }\r\n.content-card::before { content: ''; position: absolute; top: 0; left: 0; right: 0; height: 2px; background: linear-gradient(90deg, transparent, var(--orange), transparent); }\r\n.section { margin-bottom: 32px; }\r\n.section:last-child { margin-bottom: 0; }\r\n.section-title { font-size: 15px; font-weight: 700; color: var(--white); margin-bottom: 10px; padding-bottom: 8px; border-bottom: 1px solid rgba(255,255,255,0.06); }\r\n.section p { font-size: 14px; color: var(--text-muted); line-height: 1.8; }\r\n.section ul { list-style: none; margin-top: 8px; display: flex; flex-direction: column; gap: 6px; }\r\n.section ul li { font-size: 14px; color: var(--text-muted); line-height: 1.7; padding-left: 16px; position: relative; }\r\n.section ul li::before { content: ''; position: absolute; left: 0; top: 10px; width: 4px; height: 4px; border-radius: 50%; background: var(--orange); }\r\n.contact-link { color: var(--orange-light); text-decoration: none; }\r\n.contact-link:hover { text-decoration: underline; }\r\nfooter { text-align: center; padding-top: 40px; font-size: 11px; color: rgba(255,255,255,0.15); line-height: 2; }\r\nfooter a { color: rgba(255,255,255,0.25); text-decoration: underline; margin: 0 6px; }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div class=\"wrap\">\r\n\r\n <nav>\r\n <img decoding=\"async\" src=\"https:\/\/fluxyplay.store\/wp-content\/uploads\/2026\/04\/FluxyPlay-lightLogo.png\" alt=\"FluxyPlay\" class=\"logo-img\"\/>\r\n <a href=\"https:\/\/fluxyplay.store\/fr\/\" class=\"back-btn\">\r\n <svg width=\"14\" height=\"14\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M19 12H5M12 5l-7 7 7 7\"\/><\/svg>\r\n Retour \u00e0 l'accueil\r\n <\/a>\r\n <\/nav>\r\n\r\n <div class=\"page-header\">\r\n \r\n <div class=\"page-title\">Politique de remboursement<\/div>\r\n <\/div>\r\n\r\n <div class=\"content-card\">\r\n\r\n <div class=\"section\">\r\n <div class=\"section-title\">Notre engagement<\/div>\r\n <p>Chez Fluxyplay, la satisfaction de nos clients est notre priorit\u00e9. Nous faisons tout notre possible pour garantir une exp\u00e9rience IPTV fluide et agr\u00e9able.<\/p>\r\n <\/div>\r\n\r\n <div class=\"section\">\r\n <div class=\"section-title\">Conditions d\u2019\u00e9ligibilit\u00e9 au remboursement<\/div>\r\n <p>Les demandes de remboursement sont accept\u00e9es dans les cas suivants :<\/p>\r\n <ul>\r\n <li>Demande effectu\u00e9e dans les 24 heures suivant l\u2019achat<\/li>\r\n <li>Le service n\u2019a pas \u00e9t\u00e9 activ\u00e9 ou les identifiants n\u2019ont pas \u00e9t\u00e9 envoy\u00e9s<\/li>\r\n <li>Un probl\u00e8me technique confirm\u00e9 a emp\u00each\u00e9 l\u2019acc\u00e8s au service<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"section\">\r\n <div class=\"section-title\">Cas non remboursables<\/div>\r\n <p>Aucun remboursement ne sera accord\u00e9 dans les situations suivantes :<\/p>\r\n <ul>\r\n <li>L\u2019abonnement a \u00e9t\u00e9 activ\u00e9 et les identifiants ont \u00e9t\u00e9 fournis<\/li>\r\n <li>La demande de remboursement a \u00e9t\u00e9 effectu\u00e9e apr\u00e8s 24 heures suivant l\u2019achat<\/li>\r\n <li>Les probl\u00e8mes proviennent de l\u2019appareil du client, de la connexion internet ou d\u2019une configuration incompatible<\/li>\r\n <li>Changement d\u2019avis apr\u00e8s l\u2019activation du service<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"section\">\r\n <div class=\"section-title\">Comment demander un remboursement<\/div>\r\n <p>Pour demander un remboursement, contactez-nous via WhatsApp ou par e-mail \u00e0 support@fluxyplay.com en indiquant votre nom complet, votre adresse e-mail et les d\u00e9tails de votre commande. Nous examinerons votre demande dans un d\u00e9lai de 24 heures. <a href=\"mailto:support@fluxyplay.com\" class=\"contact-link\">support@fluxyplay.com<\/a> with your full name, email address, and order details. We will review your request within 24 hours.<\/p>\r\n <\/div>\r\n\r\n <div class=\"section\">\r\n <div class=\"section-title\">Contact<\/div>\r\n <p>Une question concernant les remboursements ? Contactez-nous \u00e0 : <a href=\"mailto:support@fluxyplay.com\" class=\"contact-link\">support@fluxyplay.com<\/a><\/p>\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <footer>\r\n \u00a9 2026 Fluxyplaystore | Tous droits r\u00e9serv\u00e9s<br>\r\n <a href=\"https:\/\/fluxyplay.store\/fr\/privacy-policy\/\">Politique de confidentialit\u00e9<\/a>  \u00b7 \r\n <a href=\"https:\/\/fluxyplay.store\/fr\/terms-of-service\/\">Conditions d'utilisation<\/a>  \u00b7 \r\n <a href=\"http:\/\/fluxyplay.store\/fr\/refund-policy\/\">Politique de remboursement<\/a>\r\n <\/footer>\r\n\r\n<\/div>\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FluxyPlay \u2013 Refund Policy Back to Home Refund Policy Our Commitment At FluxyPlay, customer satisfaction is our priority. We want to ensure you have a positive experience with our service. Eligibility for Refund Refund requests are accepted under the following conditions: Request made within 24 hours of purchase Service was not activated or credentials were […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-151","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":10,"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/pages\/151\/revisions"}],"predecessor-version":[{"id":202,"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/pages\/151\/revisions\/202"}],"wp:attachment":[{"href":"http:\/\/fluxyplay.store\/fr\/wp-json\/wp\/v2\/media?parent=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}